Healthcare Technology Services:
Connect and Communicate Securely
Experts in connectivity, TEM, virtual collaboration, and cybersecurity
From reviewing and assessing your health system’s current technology and telecommunications to designing a solution to meet your organization’s unique needs and managing the services for you, we’re with you through each step.
We partner with experts in the IT space to deliver savings and use their network to design, source, and manage solutions unique to your health system.
HEALTHCARE TECHNOLOGY SERVICES & SOLUTIONS
Never pay a penny more than you have to for your connectivity providers and solutions again! With over 300+ global carriers and aggregators available, our experts have the relationships and buying power to get you discounted rates while your health system continues to receive the same level of service and support contractually from your providers.
Utilizing our powerhouse of providers, we achieve savings of 20% - 50% during our pricing review and negotiations compared to managing your connectivity on your own.
You’ll also receive:
- Access to proprietary resources for increased visibility of fiber routes & on net buildings
- Management of complex fiber projects with the ability to dispatch in-house engineers for build-outs and cutovers
- Full utilization of your health system’s WAN bandwidth and delivery of always-on fail safety
- Optimized and accelerated application performance
- Platform management down to end-user visibility
- Simplified VPN/WAN management
- Optional firewall and unified threat management
- WAN/MPLS, SDWAN, SIP, P2P, DIA, 4G, Satellite, and more
- Deployment services
TELECOM EXPENSE MANAGEMENT (TEM)
Our telecom expense management (TEM) services are at the heart of our technology portfolio providing upfront savings and cost reduction for years to come. Our partners represent the leading TEM platforms available on the market and are here to fully manage your environment on the platform that best meets your integration and capability requirements.
We perform an initial audit to recover prior loss often from the result of billing errors. Our team then gets to work creating a 36-month managed service solution with a flat monthly rate and a guaranteed return on your investment.
Our experts are here to advance your health system’s technology services while reducing cost, errors, and complexities.
Our TEM services also include:
- Recommendations for new technology and cost savings
- Portal Access for global contract visibility
- Consolidated billing and invoice auditing for multi-carrier/providers
- Billing dispute and refund recovery with bill pay services
- Cost control
- Complete expense management
TEM Features
- Inventory Assessment
- Service Locations
Inventory Details
Term Liability & Contract Status - Invoice Management
- Cost Validation
Variance Reporting
Dispute & Resolution - Custom Reporting
- Spend by location
Spend by provider
Utilization reports - Helpdesk Integration
- Service Now, etc.
MACD
24/7 Support
- AP Integration
- Charge back/show back
Budget Reporting - Ongoing Support
- Value Realization
Dedicated Client Experience Team
Quarterly Business Review - Bill Payment
- Funded escrow account
Avoid Late Fees - Circuit Procurement
- Technology Advancement (SDWAN, 5G)
RFP Facilitation
Project Management
MOBILE OPTIMIZATION AND MANAGEMENT
Managing the mobile devices across your health system is a complex process leading to leaked funds due to overcharges, charges for devices that are not being used, and uncertain rate fluctuations. Our experts take the pain out of managing your mobility backed by the buying power to reduce your mobile and wireless spend by 20-40% with a guaranteed return on your investment.
We partner with leaders in the industry with the expertise to increase your productivity through a mobile-first strategy using a proprietary cloud-based platform for visibility and help desk support. Our experts negotiate with mobile service providers, analyze your current usage gaps, assess device distribution, make payments and ensure no invoice errors are made and manage all devices while providing the support you need.
Our mobile services also include:
- Reporting on the performance of your health system’s day-to-day management/MACD with full usage visibility
- Management of your mobile devices including phones, tablets, machine to machine, IoT sensors, etc.
- Portal access for managing multiple carriers, inventory management, procurement, etc.
- Detailed reporting and analytics
- Expertise to optimize your corporate-liable environment
- Technology integrations leveraging IoT
COLOCATION AND CLOUD INTERCONNECTION
Our experts will help you find providers in seconds utilizing proprietary tools and resources covering over 3,000 facilities globally. These services will help your health system select, deploy, and connect to virtual network services at the edge without the need for additional space, power, hardware, or equipment.
Our colocation services also:
- Move your health system’s network to the edge and increase application performance
- Safeguard IT infrastructure and ensure in-country compliance
- Provide multi-cloud flexibility and portability
- Leverage cross-connects and direct-connects into public cloud providers to save tens of thousands per month
CLOUD SOLUTIONS
Not all cloud solutions are the right fit for your health system. That’s why our team of cloud engineers works with you to provide the best cloud solution and infrastructure to fit your unique needs and meet compliance requirements.
Our cloud solutions include:
- Infrastructure as a service
- Disaster Recovery as a service
- Backup as a service
- Managed public cloud (AWS, Azure, GCP)
- Cloud cost optimization
- Desktop as a service
- 24x7x365 support
COLLABORATION WITH UCAAS / CCAAS
As UCaaS and CCaaS solutions continue to evolve and become more essential than ever, our experts are here to design solutions that meet the needs of your health system. We work with customized solutions and assist with end-user adoption representing the best-in-class unified communications and contact center deployments including over 25 Gartner® Magic Quadrant solutions.
Our UCaaS and CCaaS services include:
- On-prem, Managed, Hybrid, Full cloud
- Platform Agnostic including solutions from Cisco, BroadSoft, Microsoft, and proprietary solutions
- Assistance with pricing and contract negotiation
- Deployment services
- Project management
- Training
SECURITY
Protecting your patients’ information has never been more important as cyber threats continue to rise. Our partners perform a vulnerability assessment, pen test, firewall review, and more to develop a future-oriented security strategy that meets your health system’s specific needs. Your custom solution will include defensive and offensive measures to keep your organization and patients’ data safe and detect security breeches while they occur.
Our security services include:
- Security maturity assessment
- Managed firewall/SD-WAN
- Managed security information and event management (SIEM)
- Managed Threat Detection
- Secure email and web Gateway
- Cybersecurity awareness and anti-phishing training platform
- Identity and Access Management (IAM) and Single Sign-On
- End-Point Protection
- Distributed Denial of Service Attack Protection
- vChief Security Officer
- Cloud access security broker (CASB)
- Zero-Trust/Software Defined Perimeter
- Threat detection and response
- Compliance
- Hybrid and public cloud security
- WAF
- Network intrusion detection
- Endpoint protection
- Cybersecurity monitoring
